Welcome to Cathaven (“we,” “us,” or “our”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, who we share it with, and your rights regarding that information.

By visiting or using www.cathaven.com (the “Site”), you agree to this Policy. If you do not agree, please do not use our Site.

1. Information We Collect

Information You Provide

We collect information you voluntarily provide, such as:

• Contact Information: your name, email address, phone number, and mailing address.

• Account and Order Details: when you create an account, place an order, or subscribe to newsletters.

• Payment Information: billing details (processed securely via Stripe, we do not store full card numbers).

• User Content: product reviews, comments, or other content you submit.

Information Collected Automatically

We automatically collect:

• Device data (IP address, browser type, operating system)

• Usage data (pages viewed, time on site, referring/exit pages)

• Cookies and similar tracking technologies (see Section 6)

2. How We Use Your Information

We use your information to:

• Process and fulfill orders, payments, and customer support requests

• Send service-related messages (order updates, account notices)

• Send marketing communications if you’ve opted in

• Analyze usage patterns to improve our website and services

• Detect, prevent, and address fraud or security issues

• Comply with legal obligations

3. Third-Party Services and Vendors

We share information with trusted partners who help us operate our business. These vendors are only allowed to process your data as needed to provide their services.

We do not sell or rent your personal information.

4. Legal Bases for Processing (EU/UK Users)

For visitors in the European Economic Area (EEA) or UK, we process your personal data under these legal bases:

• Contract: to fulfill orders and provide services

• Consent: for marketing emails or cookies

• Legitimate Interests: for analytics, fraud prevention, and improving the Site

• Legal Obligation: when required by law or regulation

5. How We Share Your Information

We may share information:

• With service providers listed above

• When required by law (e.g., subpoenas, government requests)

• To protect our rights, property, or safety, or that of others

• As part of a business transfer (e.g., merger, sale, or acquisition)

6. Cookies and Tracking Technologies

Cathaven uses cookies and similar technologies to improve your browsing experience.

Types of Cookies:

• Essential Cookies: necessary for site functionality (login, shopping cart)

• Analytics Cookies: help us understand how users interact with our site (Google Analytics)

• Marketing Cookies: help us deliver relevant ads (Mailchimp, Constant Contact or Meta tracking)

Managing Cookies:

When you first visit our Site, you’ll see a cookie consent banner allowing you to:

• Accept all cookies

• Reject non-essential cookies

• Customize preferences

7. Data Retention

We keep your personal data only as long as necessary to:

• Fulfill the purposes outlined in this policy

• Meet legal, tax, and accounting requirements
  Customer account data may be retained for up to 5 years after your last order, unless deletion is requested sooner.

8. Your Privacy Rights

Depending on your location, you may have the right to:

• Access and obtain a copy of your personal data

• Request correction or deletion of your data

• Withdraw consent to marketing communications

• Object to or restrict processing of your data

• Request data portability (for EU/UK users)

• Opt-out of sale/sharing of personal data (for California residents)

To exercise these rights, contact us at guestservice.cathaven@gmail.com or submit a request via our Contact Page.

8.1 How to Exercise Your Rights or Opt Out

You can exercise your privacy rights or opt out of data sharing and marketing communications at any time.

• Email & SMS Marketing: Click the “unsubscribe” link at the bottom of any Cathaven email or submit a request on our Your Privacy Choices page.
• Do Not Sell or Share My Personal Information (California): California residents may opt out of the sale or sharing of personal information by visiting our Your Privacy Choices page or by enabling the Global Privacy Control (GPC) signal in their browser.
• Limit the Use of Sensitive Personal Information: California residents may also limit how we use sensitive personal information through the same page.
• Withdraw Consent or Object to Marketing (EU/UK): If you previously consented to marketing or analytics cookies, you can withdraw consent at any time using our Your Privacy Choices page or through your browser’s cookie settings.

You don’t need to create an account or pay a fee to make a request. We’ll verify your identity only as needed to process your request securely and respond within the time frames required by law (10 business days for unsubscribe requests, 45 days for CCPA/GDPR requests).

Requests can also be sent to guestservice.cathaven@gmail.com

9. Data Security

We use reasonable technical and organizational safeguards (SSL encryption, secure servers, access controls) to protect your personal information.
However, no online system is entirely secure, and we cannot guarantee absolute security.

10. Children’s Privacy

Cathaven is not directed toward children under 13, and we do not knowingly collect information from them. If we discover that a child’s personal data has been collected, we will delete it promptly.

11. International Data Transfers

Your information may be transferred to and processed in the United States or other countries with different data protection laws. We ensure that such transfers comply with applicable regulations (e.g., Standard Contractual Clauses for EU/UK users).

12. Updates to This Policy

We may update this Privacy Policy periodically. The updated version will be posted here with a new “Effective Date.” For significant changes, we may provide a more prominent notice or email you directly.

13. Contact Us

Cathaven
Email: guestservice.cathaven@gmail.com
Mailing Address: 38257 E. Kings Canyon Rd. Dunlap, CA 93621
(559) 338-3216
Website: www.cathaven.com

If you have privacy-related questions or requests, please contact us at the email above.